Ability First - ##MONTH YEAR## - Monthly Security Audit Ticket. Detail added by template870. Prepare list of Endpoints from RMM Prepare list of Endpoints from Huntress Prepare list of Endpoints from Lumi... Ability First May 20, 2026, 5:00 PM Ticket Update ▾ Citsadmin Admin 947499 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947499 CW:Ticket:947499:2026-05-21 Open ▾ Your approval is needed to complete order #4390897. Ability First Jun 1, 2026, 3:43 PM Email Received ▾ Verizon Wireless to Christi Brown 439089 — — Outlook:Recv:2026-06-01:your-approval-is-needed-to-complete-orde Open ▾ Your Verizon service suspension reminder. SCHARP Jun 2, 2026, 3:27 AM Email Received ▾ Verizon Wireless to Christi Brown — — — SCHARP:Recv:2026-06-02:your-verizon-service-suspension-reminder Open ▾ ```json { "client": "Internal", "ledger_summary": "All-hands IT and finance meeting covering FY27-FY28 budget planning, corporate credit card pilot, SAP Concur evaluation, hardware upgrades, secur Crimson IT Aug 11, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/rec6brJeIawFlQ7q7 NEST:Meeting:rec6brJeIawFlQ7q7 Open ▾ APU ID: 332112 _Prismanet activation SCHARP May 27, 2026, 12:26 PM Email Received ▾ Venitha Monteiro to Christi Brown — — — SCHARP:Recv:2026-05-27:apu-id-332112-prismanet-activation Open ▾ New Email Request - Talent Acquisition SCHARP Jun 1, 2026, 5:39 PM Email Received ▾ Bridget Grisby to Christi Brown; CC Crimson IT Help Desk; Gaston Nguyen; Robert featherstone; Christi Brown; Natalie Rivero — — — SCHARP:Recv:2026-06-01:new-email-request-talent-acquisition Open ▾ Friendly reminder- SCHARP (A01467158) SCHARP May 29, 2026, 9:20 AM Email Received ▾ Accounts Payable to Christi Brown; CC christi.brown@scharpca.org; maximojr.agbanglo@zoom.us — — — SCHARP:Recv:2026-05-29:friendly-reminder-scharp-a01467158 Open ▾ Internal Crimson IT Jul 15, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recTnLSnd5Jdu7POh NEST:Meeting:recTnLSnd5Jdu7POh Open ▾ Christi led a 60-minute foundational Excel training at Pasadena Fair Oaks covering file safety, data organization, formulas, and HIPAA compliance for Crimson, AbilityFirst, and Scharp employees. Crimson IT May 21, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recxXgNKdQaaTLypz NEST:Meeting:recxXgNKdQaaTLypz Open ▾ StrongHold Cabinet Ability First May 27, 2026, 4:46 PM Email Received ▾ Michuan Fleming to Christi Brown — — — AFGraph:Recv:2026-05-27:stronghold-cabinet Open ▾ Ticket #944949 - "MSSQL - Failed to complete Full Backup of Database (Consoli... SCHARP May 25, 2026, 2:11 PM Email Received ▾ Crimson IT Help Desk to Christi Brown 944949 — — SCHARP:Recv:2026-05-25:ticket-944949-mssql-failed-to-complete-f Open ▾ Are you Election Ready? June 2 Primary is only 7 days away! SCHARP May 26, 2026, 1:02 PM Email Received ▾ Empowerment Congress to Christi Brown — — — SCHARP:Recv:2026-05-26:are-you-election-ready-june-2-primary-is Open ▾ Internal Crimson IT Jul 8, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recQSiPvbHnZ3tEsR NEST:Meeting:recQSiPvbHnZ3tEsR Open ▾ MFA Due Thursday May 15: Brie and I Have Your Steps Ready SCHARP May 27, 2026, 3:03 PM Email Sent ▾ Christi Brown to talentacquisition@scharpca.org — — — SCHARP:Sent:2026-05-27:mfa-due-thursday-may-15-brie-and-i-have Open ▾ DELIVERED: Staff AI Readiness Survey. Status: Completed Cotsen Foundation May 20, 2026, 5:00 PM Ticket Update ▾ Holly Pfeiffer, Christi Brown 947232 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947232 CW:Ticket:947232:2026-05-21 Open ▾ Aspen - Claude Accounts Irongate Jun 3, 2026, 12:16 PM Email Received ▾ Vincent Kao to Christi Brown; CC Christi Brown; Francesca Mobilian; Contessa Popeil; Irongate Helpdesk — — — Outlook:Recv:2026-06-03:aspen-claude-accounts Open ▾ $560.00 payment to Doxy.me Inc. was unsuccessful SCHARP Jun 4, 2026, 1:24 PM Email Received ▾ Doxy.me Inc. to Christi Brown — — — SCHARP:Recv:2026-06-04:56000-payment-to-doxyme-inc-was-unsucces Open ▾ Ticket #945505 - "ID printer down" has been Closed. SCHARP Jun 4, 2026, 8:46 AM Email Received ▾ Crimson IT Help Desk to Christi Brown 945505 — — SCHARP:Recv:2026-06-04:ticket-945505-id-printer-down-has-been-c Open ▾ Multiple Monitoring Services are down at HQ / Server SCHARPTS (SCHARPTS) / Priority - Emergency. Ticket closed 2026-05-29. Status: Closed - Silent SCHARP May 20, 2026, 5:00 PM Ticket Update ▾ Dr. Jack Barbour 947149 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947149 CW:Ticket:947149:2026-05-21 Open ▾ Camp Paivika- Low voltage project questions Ability First May 26, 2026, 12:57 PM Email Sent ▾ Christi Brown to Greg Peacher; Blake; Gabby Ortiz; Kelly Privitt — — — Outlook:Sent:2026-05-26:camp-paivika-low-voltage-project-questio Open ▾ CybeReady Renewal SCHARP Jun 3, 2026, 8:51 AM Email Received ▾ Connor Wilkins to Christi Brown; CC Shai Horstock — — — SCHARP:Recv:2026-06-03:cybeready-renewal Open ▾ EAP Tabletop Exercise Eldridge Acre Jun 2, 2026, 3:11 PM Email Sent ▾ Christi Brown to — — — Outlook:Sent:2026-06-02:eap-tabletop-exercise Open ▾ Discovery call to explore replacing a Base 44 custom email organization solution with Microsoft Copilot inside KC's existing Microsoft/Outlook environment, with a firm constraint that the AI must not send emails autonomously. Crimson IT Jun 18, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recFh1v6l7G2rxZ1Z NEST:Meeting:recFh1v6l7G2rxZ1Z Open ▾ Internet and Network at Camp Ability First Jun 3, 2026, 2:48 PM Email Sent ▾ Christi Brown to Greg Peacher; CC Gabby Ortiz — — — Outlook:Sent:2026-06-03:internet-and-network-at-camp Open ▾ May Credit Card Transaction Ability First Jun 1, 2026, 1:46 PM Email Received ▾ Susanna Deng to Christi Brown; CC Kathy Cobb — — — Outlook:Recv:2026-06-01:may-credit-card-transaction Open ▾ ```json { "client": "Internal", "ledger_summary": "Weekly IT status meeting covering MFA rollout completion, Box-to-Google Drive migration approval, budget projections, vendor remediation, phone s Crimson IT Jun 15, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recec8Lo36wUNFD88 NEST:Meeting:recec8Lo36wUNFD88 Open ▾ AI tools training session covering Microsoft 365 Copilot, Claude, and Plaud NotePin setup, workflows, and integrated use for Christi Brown Crimson IT Jul 23, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/rec9VJ2CyNOISM0kP NEST:Meeting:rec9VJ2CyNOISM0kP Open ▾ access to LA Police Revolver & Athletic Club Crimson IT May 29, 2026, 9:33 AM Email Sent ▾ Christi Brown to 'Kathy Kehres'; olivia@crimsonit.com; CW Helpdesk — — — Outlook:Sent:2026-05-29:access-to-la-police-revolver-athletic-cl Open ▾ Internal Crimson IT Jul 14, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recOFgIJeRnDd2nMa NEST:Meeting:recOFgIJeRnDd2nMa Open ▾ AI - next steps Cotsen Foundation Jun 4, 2026, 10:43 AM Email Sent ▾ Christi Brown to 'Kamyab Hashemi-Nejad' — — — Outlook:Sent:2026-06-04:ai-next-steps Open ▾ { "client": "Eldridge Acre Partners LP", "ledger_summary": "Consultation to update Eldridge Acre Partners LP's DR, business continuity, and cybersecurity documentation for SEC/NIST alignment, incl Crimson IT May 19, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recNXCPbbEOsIjknC NEST:Meeting:recNXCPbbEOsIjknC Open ▾ AbilityFirst - Verizon Wireless account discovery and Hudu documentation. Detail added by Crimsongpt API. Located AbilityFirst Verizon Wireless account and pushed full vendor record into Hudu for documentation. Accou... Ability First May 20, 2026, 5:00 PM Ticket Update ▾ Michuan Fleming, Christi Brown 947965 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947965 CW:Ticket:947965:2026-05-21 Open ▾ Computer keep crashing . Ticket closed 2026-06-04. Status: Closed* SCHARP May 20, 2026, 5:00 PM Ticket Update ▾ Jennifer Ani, Gaston Nguyen 947076 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947076 CW:Ticket:947076:2026-05-21 Open ▾ Follow Up Call | Southern California Health & Rehabilitation Program | APU ID... SCHARP Jun 3, 2026, 3:56 PM Email Received ▾ Aman Shendre to Christi Brown — — — SCHARP:Recv:2026-06-03:follow-up-call-southern-california-healt Open ▾ Ability First Food and Wine event - Sunday Evening Ability First Jun 3, 2026, 9:02 AM Email Received ▾ Pete Braitsch to Christi Brown; CC April Lynn Talastas; Anzor Zurhaev — — — Outlook:Recv:2026-06-03:ability-first-food-and-wine-event-sunday Open ▾ Meeting today. Ability First May 27, 2026, 10:39 AM Email Sent ▾ Christi Brown to Carl Gayden — — — Outlook:Sent:2026-05-27:meeting-today Open ▾ Ready to reconnect your Verizon service? SCHARP Jun 2, 2026, 3:34 AM Email Received ▾ Verizon Wireless to Christi Brown — — — SCHARP:Recv:2026-06-02:ready-to-reconnect-your-verizon-service Open ▾ Weekly project status review covering migrations, security rollouts, AI deployments, onboarding kickoffs, and infrastructure issues across multiple clients Crimson IT May 19, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/rec1aLHcveBOe8ReS NEST:Meeting:rec1aLHcveBOe8ReS Open ▾ Christi led a technical training for Victoria on backing up and syncing localized Claude AI data, managing agents, and automating tasks across multiple computers. Crimson IT Aug 14, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recPuMHMaaXcD0ZOU NEST:Meeting:recPuMHMaaXcD0ZOU Open ▾ RETURN TO WORK NOTICE-Katherinne Cristales returned from LOA effective 05/28/... SCHARP May 28, 2026, 8:44 AM Email Received ▾ Bridget Grisby to Christi Brown; CC Carlos Dorsey — — — SCHARP:Recv:2026-05-28:return-to-work-noticekatherinne-cristale Open ▾ IF APPLICABLE: Server Rack Elevation/Outline Plan. Status: Closed (Cancelled) DTLA Alliance May 20, 2026, 5:00 PM Ticket Update ▾ Suzanne Holley 935394 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=935394 CW:Ticket:935394:2026-05-21 Open ▾ [Webinar] Meet your new teammates: monday agents Ability First Jun 2, 2026, 8:05 AM Email Received ▾ monday.com to Christi Brown — — — AFGraph:Recv:2026-06-02:externalwebinar-meet-your-new-teammates Open ▾ Ready to reconnect your Verizon service? SCHARP May 28, 2026, 1:57 AM Email Received ▾ Verizon Wireless to Christi Brown — — — SCHARP:Recv:2026-05-28:ready-to-reconnect-your-verizon-service Open ▾ Invitation: Verizon + Ability First @ Thu Jun 4, 2026 10:30am - 10:45am (PDT... Ability First Jun 3, 2026, 2:07 PM Email Sent ▾ Christi Brown to Gloria Rodriguez; Jesus Emanuel Amezcua; mfleming@abilityfirst.org — — — Outlook:Sent:2026-06-03:invitation-verizon-ability-first-thu-jun Open ▾ Ready to reconnect your Verizon service? SCHARP May 29, 2026, 2:41 AM Email Received ▾ Verizon Wireless to Christi Brown — — — SCHARP:Recv:2026-05-29:ready-to-reconnect-your-verizon-service Open ▾ [E] Phone number change for Ability First Ability First Jun 1, 2026, 3:24 PM Email Sent ▾ Christi Brown to 'Rodriguez, Gloria'; CC Ryan Hill — — — Outlook:Sent:2026-06-01:e-phone-number-change-for-ability-first Open ▾ Internal Crimson IT Jun 29, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/rece7iNUykjuZdgM4 NEST:Meeting:rece7iNUykjuZdgM4 Open ▾ Internal Crimson IT Jun 19, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recv4f5BLD0LHRxII NEST:Meeting:recv4f5BLD0LHRxII Open ▾ ```json { "client": "Internal", "ledger_summary": "Internal review covering Ability First budget shortfall resolution, finance relationship strategy, team performance concerns, and Maverick domain Crimson IT May 19, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/rece0FBaGv3B9q6q2 NEST:Meeting:rece0FBaGv3B9q6q2 Open ▾ Laptop SCHARP May 22, 2026, 3:48 PM Email Received ▾ Jason Barrett to Christi Brown — — — SCHARP:Recv:2026-05-22:laptop Open ▾ Ticket #945201 - "Excel training right now." has been Closed. SCHARP Jun 4, 2026, 4:19 PM Email Received ▾ Crimson IT Help Desk to Christi Brown 945201 — — SCHARP:Recv:2026-06-04:ticket-945201-excel-training-right-now-h Open ▾ Internal Crimson IT Jul 10, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recp55Z7uE010IRMi NEST:Meeting:recp55Z7uE010IRMi Open ▾ Internet Issues at Fair Oaks Ability First Jun 4, 2026, 10:13 AM Email Sent ▾ Christi Brown to Sergio Rizzo-Fontanesi; Michuan Fleming; Jeremy Sidell; Carl Gayden — — — Outlook:Sent:2026-06-04:internet-issues-at-fair-oaks Open ▾ SCHARP - Verizon vendor touch base (5/29). Detail added by Crimsongpt API. Verizon vendor touch base meeting. SCHARP telecom relationship check-in. SCHARP May 20, 2026, 5:00 PM Ticket Update ▾ Dr. Jack Barbour, Christi Brown 947276 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947276 CW:Ticket:947276:2026-05-21 Open ▾ SCHARP IT Recurring Check-In SCHARP May 26, 2026, 11:18 AM Email Sent ▾ Christi Brown to — — — Outlook:Sent:2026-05-26:scharp-it-recurring-checkin Open ▾ Restore request: Re: BFYV22// TAX ID Info Request (Daniela Figueroa). Detail added by Daniela Figueroa. You don't often get email from dfigueroa@costapalmas.com. [Learn why this is important](https://aka.ms/LearnAb... Irongate May 20, 2026, 5:00 PM Ticket Update ▾ Daniela Figueroa, Sean Du Plessis 947100 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947100 CW:Ticket:947100:2026-05-21 Open ▾ E-Mail Feed Failure Notification SCHARP May 22, 2026, 12:06 AM Email Received ▾ support@zixcorp.com to Christi Brown — — — SCHARP:Recv:2026-05-22:email-feed-failure-notification Open ▾ Attached is the invoice for Scharp dated 5/29/2026 SCHARP May 29, 2026, 12:39 PM Email Received ▾ Jennifer Mosley to Christi Brown — — — SCHARP:Recv:2026-05-29:attached-is-the-invoice-for-scharp-dated Open ▾ Internal Crimson IT Jul 7, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/reccFOyruBcr14Azt NEST:Meeting:reccFOyruBcr14Azt Open ▾ Ready to reconnect your Verizon service? SCHARP May 24, 2026, 2:43 AM Email Received ▾ Verizon Wireless to Christi Brown — — — SCHARP:Recv:2026-05-24:ready-to-reconnect-your-verizon-service Open ▾ Reaction Daily Digest - Thursday, May 28, 2026 Ability First May 28, 2026, 12:27 AM Email Received ▾ Outlook to Christi Brown — — — AFGraph:Recv:2026-05-28:externalreaction-daily-digest-thursday-m Open ▾ ±32,843 SF on ±1.70 AC For Sale or Lease | Capture Attention with Premium Exp... SCHARP May 22, 2026, 11:37 AM Email Received ▾ Carlton, Lary to Christi Brown; CC Degener, Kyle; DePierro, Amanda — — — SCHARP:Recv:2026-05-22:32843-sf-on-170-ac-for-sale-or-lease-cap Open ▾ Christi co-led Session 1 of a four-week Microsoft 365 Copilot training series covering safe usage in Outlook, Word, Excel, PowerPoint, and Copilot Chat for new AI users across multiple clients. Crimson IT Aug 11, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recauMpcJ8CK2VVw1 NEST:Meeting:recauMpcJ8CK2VVw1 Open ▾ Dead zone Ability First Jun 2, 2026, 12:16 PM Email Sent ▾ Christi Brown to Kelly Privitt — — — Outlook:Sent:2026-06-02:dead-zone Open ▾ Internal Crimson IT Jul 10, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recTQROJNah8JEcAy NEST:Meeting:recTQROJNah8JEcAy Open ▾ June Safety Tips Ability First Jun 1, 2026, 1:31 PM Email Received ▾ Oscar Franco to Christi Brown — — — AFGraph:Recv:2026-06-01:june-safety-tips Open ▾ NEW HIRES 6/9/2026 SCHARP Jun 3, 2026, 3:02 PM Email Received ▾ Sirarotoga Solomona to Christi Brown — — — SCHARP:Recv:2026-06-03:new-hires-692026 Open ▾ Christi and Susanna aligned on implementing optional SSO for Concur using Microsoft accounts, with potential to make it mandatory later. Crimson IT May 26, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recVMEoruxlyTSyg4 NEST:Meeting:recVMEoruxlyTSyg4 Open ▾ We found these domains just for you SCHARP Jun 3, 2026, 7:11 AM Email Received ▾ Network Solutions to Christi Brown — — — SCHARP:Recv:2026-06-03:we-found-these-domains-just-for-you Open ▾ Internal meeting to restructure marketing governance: April named marketing manager, approval flow established, existing materials prioritized over new projects, and costs audited. Crimson IT Aug 28, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recHLIfFrzBB6mdnS NEST:Meeting:recHLIfFrzBB6mdnS Open ▾ AI - next steps Cotsen Foundation Jun 4, 2026, 10:55 AM Email Received ▾ Kamyab Hashemi-Nejad to Christi Brown — — — Outlook:Recv:2026-06-04:ai-next-steps Open ▾ Your Verizon service suspension reminder. SCHARP May 30, 2026, 1:55 AM Email Received ▾ Verizon Wireless to Christi Brown — — — SCHARP:Recv:2026-05-30:your-verizon-service-suspension-reminder Open ▾ Discussed Verizon LOA line suspensions for cost savings, phone updates for BMO app compatibility, anonymous employee stress survey, and Bonusly recognition tool evaluation. Crimson IT Jul 21, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recX6S8NmPknD3zh6 NEST:Meeting:recX6S8NmPknD3zh6 Open ▾ Restore request: Re: Airport transfers to Costa Palmas 5/28 and 5/30 (Heather Brook). Detail added by Heather Brook. CAUTION: EXTERNAL EMAIL Dear administrator, Heather Brook has requested restoring a quarantined e-mail sent fr... Irongate May 20, 2026, 5:00 PM Ticket Update ▾ Heather Brook, Sean Du Plessis 947118 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947118 CW:Ticket:947118:2026-05-21 Open ▾ Customer Thermometer: Yellow Alert! Crimson IT Jun 3, 2026, 8:36 AM Email Received ▾ Bekker Fourie to Christi Brown; CC Anzor Zurhaev; Christi Brown; Montira Boonma; Charl Du Plessis — — — Outlook:Recv:2026-06-03:customer-thermometer-yellow-alert Open ▾ AI training program for educator foundation is stalled pending org-specific use-case examples; scope is shifting from grants to alumni communications across a split Google/Microsoft environment. Crimson IT Sep 2, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recmObGfy4A3sOZZd NEST:Meeting:recmObGfy4A3sOZZd Open ▾ DELIVERED: AI Acceptable Use Policy v1.0 FINAL. Status: Completed Cotsen Foundation May 20, 2026, 5:00 PM Ticket Update ▾ Holly Pfeiffer, Christi Brown 947233 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947233 CW:Ticket:947233:2026-05-21 Open ▾ Fwd: FW: Appreciation for the Los Angeles County Sheriff Department - Marina del Rey station Event I. Detail added by Crystal Olivo. CAUTION: EXTERNAL EMAIL EXTERNAL EMAIL - This email was sent by a person from outside your organization. Exerc... SCHARP May 20, 2026, 5:00 PM Ticket Update ▾ Crystal Olivo, Anton Mark 947283 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947283 CW:Ticket:947283:2026-05-21 Open ▾ You have 1 pending request for Adobe apps to review Irongate May 30, 2026, 12:25 PM Email Received ▾ Adobe to Christi Brown — — — Outlook:Recv:2026-05-30:you-have-1-pending-request-for-adobe-app Open ▾ { "client": "Internal", "ledger_summary": "Weekly leadership meeting covering ITG cutoff and Hudu migration timeline, help desk metrics cleanup, quarterly rock status, AbilityFirst post-implementa Crimson IT Jun 1, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recN5L1iPHOv7CdPT NEST:Meeting:recN5L1iPHOv7CdPT Open ▾ Consultation with Dawn (foster youth) covering her new McDonald's job and a credit-deficit plan to graduate high school within one year. Crimson IT Aug 3, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recQLPh3TVHCJ7yDe NEST:Meeting:recQLPh3TVHCJ7yDe Open ▾ Reviewed SEC tabletop exercise documentation requirements with Eldridge and discussed EAP/Arc reuse; logistics and single-point-of-failure risk around Monty flagged. Eldridge Acre May 19, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recF9uzIUXvGSGU9v NEST:Meeting:recF9uzIUXvGSGU9v Open ▾ IT Update: Adobe Login Reset, Helpdesk Chatbot + Loop Training Next Week Ability First May 29, 2026, 8:04 AM Email Sent ▾ Christi Brown to af_all_staff@abilityfirst.org; CC help@crimsonit.com; bekker@crimsonit.com; Mike@crimsonit.com; olivia@crimsonit.com — — — AFGraph:Sent:2026-05-29:it-update-adobe-login-reset-helpdesk-cha Open ▾ Thank you for your email Re: Action needed: switch on your 2-Step Verificatio... SCHARP May 22, 2026, 10:23 AM Email Received ▾ Crystal Clark to Christi Brown — — — SCHARP:Recv:2026-05-22:thank-you-for-your-email-re-action-neede Open ▾ Dr.B House SCHARP Jun 2, 2026, 1:37 PM Email Received ▾ Gaston Nguyen to Christi Brown; CC Christi Brown; Robert featherstone; Jessica Crawford — — — SCHARP:Recv:2026-06-02:drb-house Open ▾ Alere Microsoft 365 Copilot (Project 2695): June 4 Status Update Alere Jun 4, 2026, 3:38 PM Email Sent ▾ Christi Brown to Giancarlo Foppiano; Kenny Yoon; Daniel Kubov; CC Gabby Ortiz; Mike Yasuma; Paula Calsita; Julia Kronfli 2695 — — Outlook:Sent:2026-06-04:alere-microsoft-365-copilot-project-2695 Open ▾ Telesystem Account 10070993 - Payment Received Ability First Jun 1, 2026, 6:14 AM Email Received ▾ Telesystem to Christi Brown — — — Outlook:Recv:2026-06-01:telesystem-account-10070993-payment-rece Open ▾ Hi, seems I was removed from that chat ☝🏻but I wanted to say can you please remove me from the . Ticket closed 2026-06-02. Status: Closed* Ability First May 20, 2026, 5:00 PM Ticket Update ▾ Jess Matley, Charlene Virtucio 947977 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947977 CW:Ticket:947977:2026-05-21 Open ▾ Thank you for your payment! HelpDesk's invoice SCHARP Jun 1, 2026, 6:49 AM Email Received ▾ Billing to Christi Brown — — — SCHARP:Recv:2026-06-01:thank-you-for-your-payment-helpdesks-inv Open ▾ Interdisciplinary Care for Pregnant Women with Opioid Use Disorder SCHARP May 26, 2026, 10:10 AM Email Received ▾ National Council for Mental Wellbeing to Christi Brown — — — SCHARP:Recv:2026-05-26:interdisciplinary-care-for-pregnant-wome Open ▾ Your feedback is important. Help us to improve by taking this survey. SCHARP Jun 1, 2026, 8:16 AM Email Received ▾ Claudy St Paul to Christi Brown — — — SCHARP:Recv:2026-06-01:your-feedback-is-important-help-us-to-im Open ▾ Vacation SCHARP Jun 2, 2026, 2:00 PM Email Received ▾ Crystal Olivo to Christi Brown; CC Jack Barbour; Erin Hill; Kashif Khan; Apollo Diaz; Jennifer Calmelat; Mike Yasuma; Pete Braitsch — — — Outlook:Recv:2026-06-02:vacation Open ▾ BHCIP (Monthly Meeting) B5_508_SCHARPVermont SCHARP May 27, 2026, 12:52 PM Email Received ▾ Christopher Fasl to Christi Brown — — — SCHARP:Recv:2026-05-27:bhcip-monthly-meeting-b5508scharpvermont Open ▾ Crimson IT x Wayfinder - Action Required: Design Sign-Off by Wednesday, June ... Wayfinder Jun 3, 2026, 11:38 AM Email Received ▾ Michael J. Anderson to Christi Brown; CC Anzor Zurhaev; Emil Heinemann; Pete Braitsch; Charl Du Plessis; CIT Projects Team; Paula Calsita; Joseph Yoon; Christi Brown — — — Outlook:Recv:2026-06-03:crimson-it-x-wayfinder-action-required-d Open ▾ Internal Crimson IT Jul 16, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recuzrFPzuvyiBlqP NEST:Meeting:recuzrFPzuvyiBlqP Open ▾ 1.1 Kickoff & Curriculum Confirmation with Jason. Status: New Karney Properties May 20, 2026, 5:00 PM Ticket Update ▾ Jason Yu, Christi Brown 947239 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947239 CW:Ticket:947239:2026-05-21 Open ▾ The HR Assistance - 29307854983893 SCHARP Jun 4, 2026, 12:04 PM Email Received ▾ Charlotte FOULET to Christi Brown — — — SCHARP:Recv:2026-06-04:the-hr-assistance-29307854983893 Open ▾ Live Chat: Hi, this is Alma Perez, HR Manager. Our postage machine needs INK and it needs service. . Ticket closed 2026-06-01. Status: Closed - Silent Ability First May 20, 2026, 5:00 PM Ticket Update ▾ Alma Perez 947807 — https://na.myconnectwise.net/v4_6_release/ConnectWise.aspx?routeid=ServiceFV&recid=947807 CW:Ticket:947807:2026-05-21 Open ▾ Internal Crimson IT Jul 1, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/recOqrzKOnQXlI8NN NEST:Meeting:recOqrzKOnQXlI8NN Open ▾ ```json { "client": "Ability First", "ledger_summary": "Strategic session covering Finance friction, vendor transitions, telephony planning, HR automation, and 2027 budget posture for Ability Firs Crimson IT May 19, 2026, 11:00 AM Meeting ▾ — — — https://airtable.com/appYVXneddw1eKZEu/tblXvY6gHVF0cIbPl/rec9hr6v9xB98GZXQ NEST:Meeting:rec9hr6v9xB98GZXQ Open ▾